FAQ

Frequently Asked Questions (FAQs)

What is 'My Account'?

‘My Account’ is a one stop for all the information related to your order(s). It gives you the complete control to do the following:
- Edit your personal information like name, email, address, etc.
- Change password
- Check your Points
- Initiate a return / refund of your order
- Cancel an order
Is it necessary to have an account to shop at yimstore.com?

Not necessarily. You can shop with the Guest user option. But, we advise to create an account and enrol for the Loyalty programme which will help you to earn rewards.
How do I know my order has been confirmed?

Once your payment is authorized and your order is completed, you will receive an email from Yim Store confirming the order placement. You would be provided with the order number, details of the order and the amount you have paid.
Do you take orders over the phone?

No. We do not take orders the phone. Customer would have to place the order by themselves. One could email the customer care support for any difficulties faced during placing the order.
How do I check the current status of my orders?

‘My Account' would provide you with complete information of your order including the status. In ‘My Account’, you could click on ‘Orders’ to get the complete details of your order.
I have already placed my order. Can I add more items to the same order?

No. Once the order is placed, you wouldn’t be able to add more items in it. You can place another order for the items missed out though.

What happens to my used reward points when I cancel/return my order?

When you cancel/return your order, the value of the reward points used will be credited to your Loyalty account as the Loyalty points and you can use it in your future orders. However, you cannot encash your reward points.
What happens to my used reward points when I partially return my order?

When you partially return your order, we refund the value of the reward points to your loyalty account as loyalty points, which you can use in your future orders. However, you cannot encash your reward points.
When and how can I cancel an order?

Once you have placed an order, the details of your order populates in your ‘My Account’. You can cancel the order till it is not shipped. Once the order gets shipped, unfortunately you would not be able to cancel the order. However, if you have paid using credit card/net banking, you may choose not to accept the order and we will refund the amount to you, once the shipment comes back to us.
When are returns not possible?

When the below mentioned points are not fulfilled, returns are not possible.
- Return needs to be initiated within 30 days from the date of delivery.
- Item(s) of the order should not be used.
- The tags of the items should be intact and not removed.
When are Refunds provided?

Refunds would be initiated once the returned product has reached our warehouse. Refunds would be initiated within 48hours from the time your product is delivered to the warehouse.

Is it safe to use my credit/debit card on yimstore.com?

All credit card and debit card payments on Yim Store are processed through secure and trusted payment gateways. Yim Store does not store or capture any credit card or net banking related information. 3D Secure password service is used by Banks for online transactions, providing an additional layer of security through identity verification.
Can I make a credit/debit card or internet banking payment on Yim Store through my mobile?

Yes. You can make payment through the mobile site of Yim Store. The mobile site too uses trusted payment gateways which keep your card information secured and protected.